Cipher4 AI & Robotics
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Solutions

What we build, and how we deliver it

Three capability groups. Most engagements draw on one; many end up drawing on two. Everything below is work we do ourselves, with our own engineers.

Book a consultationHow an engagement runs

Software platforms built for operations

We build the operational systems that sit between your assets and the people who have to make decisions about them: tracking, dispatch, maintenance, procurement and reporting, in one place instead of six spreadsheets.

Software Platforms in detail

What this includes

  • Fleet and asset tracking

    Live position, status and condition for vehicles, vessels, workboats, helicopters and heavy equipment, on one map, with the history retained.

  • Dispatch and job coordination

    Digital work orders that replace phone calls and WhatsApp threads, with a record of who was told what and when.

  • Maintenance and inspection

    Service intervals tracked against real usage rather than a calendar, so equipment gets attention before it fails.

  • Procurement and tendering

    Structured sourcing that survives an audit. Every bid, every evaluation and every award is recorded against the same criteria.

Field and offshore robotics

We build and deploy robotic systems for inspection, monitoring and routine intervention in environments where access is restricted: offshore structures, confined spaces, live plant and remote sites.

Field & Offshore Robotics in detail

What this includes

  • Aerial inspection

    Drone survey of structures, flare stacks, tanks, pipelines and terminal infrastructure, flown to a repeatable path so results compare across visits.

  • Remote and subsea units

    Remotely operated units for splash-zone, subsea and confined-space work where the alternative is putting a person in the hazard.

  • Fixed monitoring

    Sensors and cameras left in place on assets that matter, reporting condition continuously instead of at the next scheduled visit.

  • Analysis and reporting

    The value is not the footage. It is the comparison between this survey and the last one, and the report that lands with the integrity engineer.

Technology supply, deployment and commissioning

We source, configure, install and commission the technology your operation runs on: end-user devices, servers, networking, connectivity and the software stack on top of them, under one accountable contract rather than five vendors pointing at each other.

Technology Supply & Deployment in detail

What this includes

  • End-user and office technology

    Laptops, desktops, workstations and peripherals, specified for where they will actually be used and delivered configured.

  • Infrastructure and connectivity

    The equipment rooms, networks and links that everything else depends on, built for the uptime the operation needs.

  • Software and configuration

    Every device arrives with the right stack on it, licensed properly and hardened before it reaches a user.

  • Installation, training and support

    Our engineers do the physical install and the commissioning, then train the people who will live with it.

How an engagement runs

Six steps, with what you get at the end of each

We would rather set expectations precisely and be held to them than describe our process in adjectives.

  1. 01

    Discovery and site assessment

    1–2 weeks

    We go and look. Our engineers walk the operation, sit with the people doing the work, and find out what actually happens rather than what the process document says happens.

    You receive: Findings report and a written scope, with the things we advise against.

  2. 02

    Solution design

    2–4 weeks

    Architecture, integration points, hardware specification and a delivery plan, reviewed with your technical and HSE teams before anything is built.

    You receive: Design document, integration plan, bill of materials, fixed price.

  3. 03

    Pilot

    6–12 weeks

    One site, one route, one asset class. Small enough to be honest about, large enough to prove whether the thing works in your conditions.

    You receive: Working system in production on a limited scope, with measured results.

  4. 04

    Deployment and commissioning

    Scope-dependent

    Rollout across sites, with our engineers on the ground for installation, network commissioning and integration with the systems you already run.

    You receive: Commissioned system, integration tested, formally accepted.

  5. 05

    Training and handover

    1–2 weeks

    Users and administrators trained separately, because they need different things. Documentation written for the person who inherits this in two years.

    You receive: Trained teams, administrator documentation, handover pack.

  6. 06

    Support

    Ongoing

    Defined response times, named contacts and scheduled preventive maintenance. Support is a contract with numbers in it, not a promise.

    You receive: Signed support agreement with the tier you have chosen.

Engagement models

Four ways to work with us

Most clients recognise themselves in one of these on first reading.

Fixed-scope project

Defined deliverables, fixed price, agreed acceptance criteria. Most deployments start here.

Best for A specific system you need built and commissioned.

Supply and deploy

Hardware and software sourced, configured, installed and handed over working, under one contract.

Best for Equipping a site, office, vessel or new operation.

Retained support

Ongoing maintenance, monitoring and enhancement of systems already in production.

Best for Keeping a deployed system healthy and improving.

Managed service

We run the platform and the field operation for you against agreed service levels.

Best for Operations without an internal technical team to carry it.

Support

Response times, written down

Support is a contract with numbers in it. These are the tiers, and these are the numbers we hold ourselves to.

Standard

Response
Next business day
Coverage
Mon–Fri, 8:00am–5:00pm WAT
On-site
Scheduled visits
  • Remote diagnosis and support
  • Software updates and patches
  • Quarterly preventive maintenance
  • Named support contact

Priority

Response
4 business hours
Coverage
Mon–Sat, 7:00am–7:00pm WAT
On-site
Within 2 business days
  • Everything in Standard
  • Priority queue and escalation path
  • Monthly preventive maintenance
  • Spares held for critical components

Critical operations

Response
1 hour, 24/7
Coverage
24 hours, every day
On-site
Same day where access allows
  • Everything in Priority
  • Round-the-clock on-call engineer
  • Proactive monitoring with alerting
  • Agreed spares holding on site
  • Quarterly service review

Tell us what you are trying to fix

Most conversations start with an operational problem rather than a technology. Describe yours and we will tell you honestly whether we are the right people for it.

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